Terms Of Service

  1. STANDARD RENTAL QUALIFICATION

The Hirer must meet the standard car hire rental agreement terms and conditions. Minimum of age must be 23 years and above with a valid local / International driving license. Failure to meet the standard terms and conditions of a rental will result in refusal of rental. The hirer will be bound by the laws governing the Hire of the vehicle and any contravention of local laws will result in fines by the authorities concerned to the hirer.

  1. VEHICLE MAKE AND MODEL

Vehicle makes and models are correct at the time of publishing. The company reserves the right to vary the make and model of the vehicle but will make every effort to honor specific car model requests. Bookings will only be confirmed by group and not by vehicle type. All vehicles are air conditioned and fitted with radio / CD. Cars may be collected from any Hawk rental station and may be returned to another Hawk rental station within Peninsular Malaysia, please refer to “Inter City” charges in clause 15.

  1. DISCOUNT / REBATES

No further discount or deductions will be entertained on these rates under any circumstances.

4.INSURANCE

Rates include coverage of RM3 million for third party damage, unlimited for third party death or bodily injury. The hirer is obliged to promptly report any accident, theft or vandalism involving the hired vehicle to a Hawk Office and a police report lodged pertaining to the accident within 24 hours. Failure to comply with the above requirement will void all liability protection for damages, and the Hirer may be charged the full cost of damages incurred on the vehicle.

  1. INSURANCE EXCESS on the vehicles are as given below:-

The rental rate is inclusive of Collision Damage Waiver (CDW) and as such the Insurance Excess is reduced to the amount as shown below:-

GROUPS NON WAIVABLE EXCESS
A to D RM1,800.00
F / G RM3,000.00
 J RM3,800.00

Inclusion of CDW into the rate or acceptance of CDW by the Hirer will limit the Hirer’s responsibility to the above NON WAIVABLE EXCESS (“NWE”). However, if the accident was a “Single Accident” defined as no third party being involved, the Hirer’s responsibility will be for the full cost of repair. In addition,in the event of the Hirer being found to be under the influence of alcohol or any intoxicating substance, all damage cost incurred will be the full responsibility of the Hirer including loss of use.

  1. SUPER COLLISION DAMAGE WAIVER (“SCDW”)

Should the hirer want a further reduction of the INSURANCE EXCESS / NWE, the purchase of “SCDW” ( Super Collision Damage Waiver ) per day will reduce the INSURANCE EXCESS, subject to the payment of SCDW rates per day :-

GROUPS SCDW RATE PER DAY  NON WAIVABLE EXCESS
A to D RM35.00  RM 900.00
F / G RM65.00  RM 1,500.00
J  RM75.00 RM 1,900.00

Note: – Zero excess is NOT AVAILABLE

Missing items or accessories are NOT PROTECTED by our insurance or by purchase of CDW and / or SCDW, & will be the responsibility of the Hirer, i.e. Radio / CD, Hubcaps, CD Equipment , Tools or any other accessory fitted on the vehicle.

iii. PERSONAL ACCIDENT INSURANCE (“PAI”)

PERSONAL ACCIDENT INSURANCE (PAI – Provides coverage of RM125,000.00 ( 5 PASSENGERS FOR A SALON VEHICLE AND 7 PASSENGERS FOR A MPV VEHICLE ) and the rate is as follows :-

GROUPS RATES PER DAY RATES PER WEEK / MONTH
 A to D RM 8.00 RM 56.00 / RM 100.00
 F to G RM12.00 RM 84.00 / RM 180.00
J  RM15.00 RM105.00 / RM 250.00

The coverage is extended for injuries sustained inside or outside the vehicle, during the agreed period of the hire, for the Hirer. The Cover is for the Hirer and a maximum of 5 (five) passengers for saloon vehicles and 7 (seven) passengers for MPV’s.

Protection is only valid for the agreed period of Hire as indicated on the rental agreement. Any extension of rental must be authorized by Hawk, and noted on the rental agreement, failing which the “PAI” cover will not be valid.

5.EXCESS HOURS

The rental rates are charged on a 24 hours basis. Should the rental at the time of return, incur excess hours, a pro-rated charge will be applicable. Returning after the 5thhour will incur the client an additional day’s charge. Per additional hour is based on the daily applicable rate divided by 5.

  1. EXCESS DAYS / EXTENSION OF RENTAL

The extension or “Excess day” will apply if the hirer wants to extend the rental period from the original booking advice. Should the Hirer wish to extend, it is important that the renting station be advised immediately and the required additional rental deposit paid, so that the insurance cover is extended to cover the additional days. Failure to do so may mean that the Hirer is driving the vehicle without any insurance coverage and is in effect unauthorized to be in possession of the vehicle. Hawk reserves the right to repossess the vehicle from the Hirer without any notice given to the Hirer.

7.REPLACEMENT VEHICLE

HAWK guarantees a replacement vehicle should the need arise, of similar engine capacity from the nearest rental station, within a period of 1 hour of any Hawk Station and within 2-3 hours if the vehicles is at a Non Hawk City or Town, depending on distance and time of the day.

8.REFUELING SERVICE

A refueling service surcharge RM15.00 will be levied for vehicles returning with less gasoline than when originally rented out. All vehicles are rented with a full tank and should be returned with a full tank. Only unleaded gasoline must be used.(RON 95)

  1. DEPOSIT

Hirer may be required to pay upfront a rental deposit of RM 500.00 to cover any miscellaneous cost if any upon return of vehicle. The amount will be fully refunded if unutilized. This deposit requirement is to be determined by the rental station

10.DRIVER’S LICENCE AND AGE

The Hirer and any additional driver must be a minimum of 23 years of age, with a valid driving licence (an International driving permit / license is preferred) which is at least 2 years in force, recognized and valid within Malaysia.The company reserves the right to decline rental to any person who is deemed physically unfit to drive.

11.PARKING AND TRAFFIC FINES

All parking fees and traffic fines will be the responsibility of the Hirer. By signing the Rental Agreement and the traffic and / or parking fines / summons form, the Hirer agrees to accept all charges pertaining to traffic and / or parking fines / summons. [Charges invoiced or directed to a credit card for traffic fines / summons will include a RM50.00 administrative fee].

12.BABY SEAT / INFANT SEAT / CHILD SEAT / BOOSTER SEAT

Baby seats are available on request and such request must be made at the time of confirming the reservation. A surcharge of RM15.00 per day or a maximum charge of RM52.00 per rental.(tax  applicable)

13.RESERVATIONS

All bookings to be directed to the reservations department of Hawk Head Quarters as per address provided in the contract. Last minute bookings are subject to Hawk’s availability and rates will apply according to the most available make or model.

Each reservation MUST contain the following: –

  • Renter’s first name / Last Name / Residential Address in full / Contact Number / Email Address
  • Driving License No / Place of Issue / Expiry date
  • Date and Time of pick up
  • Location of pick up (if airport, please provide flight number and arrival time)
  • Car category / group
  • City of return
  • Date / Time of return
  • Additional Remarks / Additional Driver’s Name (if any) / license details
  • Sender’s Name / Date / Dept / Email Address / Hand phone Number

14.HAWK RENTAL OFFICES

Our Rental locations within Malaysia are : –

  • Subang Jaya – Operations & Management HQ
  • Kuala Lumpur City – Lot 11 ,UOA 2 (Basement ), Jalan Pinang
  • Kuala Lumpur International Airport (KLIA1 ) – Block “D” Car Park
  • Kuala Lumpur International Airport 2
  • Johor Bahru City
  • Melaka City
  • Kuantan Airport
  • Penang Airport
  • Georgetown City – Penang
  • Kota Bharu Airport

15.INTER-CITY RENTALS

A hirer may return or drop off a rental vehicle to another HAWK rental station in other city within Peninsular Malaysia, and will incur a minimum charge of RM80.00 drop off charge, so long as the vehicle returns within working hours of the station. Any return outside the working hours will incur a drop off or inter – city return fee of RM 150.00. In towns or cities where HAWK is not represented, a re-positioning fee will be levied to reposition the vehicle back to the nearest HAWK Station (see Delivery & Collection Chart A).Vehicles rented from HAWK Subang or KL City and wanting to return to KL International Airport 1 or 2 will incur an Airport return charge of RM 30.00 between the hours of 0800 to 1900 hours. For returns before 0800 hours after 1900 hours, the charge will be at RM100.00 (tax applies).

16.DELIVERY AND COLLECTION CHARGES

Any vehicle delivered or collected from a location other than a HAWK Office will incur a delivery and / or collection charge, depending on the distance and time of the day. For delivery and / or collection to towns where HAWK does not have a branch as per list appended (Chart A & Chart B), the charges will be as given based on normal business hours of 0800 – 1700 (Monday – Saturday).

17.CANCELLATION / NO SHOW

Cancellation received less than 48 hours before the pick-up date or NO SHOW will incur a cancellation fee of RM 100.00.

18.ADDITIONAL DRIVER’S FEE

A fee of RM6.00 per additional driver per rental day will be charged. A flat rate of RM18.00 per rental if more than 3 additional drivers, irrespective of rental length.(Tax applicable)

19.PAYMENT

HAWK accepts all major credit / charge cards, which will needs to be presented at the time of vehicle pick-up.

The credit card presented must be of the hirer or if of a third party, and then the third party person must be present.

HAWK reserves the right to request for an additional amount over and above the estimated rental cost to cover against miscellaneous costs that may arise from the rental.

Cash rentals and debit cards are not accepted.

Direct billing to a company will require a company to provide a PURCHASE ORDER or REQUISITION or an undertaking to pay. Such an undertaking will need to have the approval of a senior manager, before a vehicle is released.

20.GPS

GPS Equipment is available for rental at RM30.00 per day, to a maximum of RM180.00 per rental. Loss or damage to this equipment will incur a replacement cost of RM500.00.

(*Note that some vehicle models come with factory fitted GPS navigation. The charge for the use of this item will be the same.)

21.VEHICLE USAGE

Hirers are not permitted to drive the vehicle into THAILAND, SINGAPORE, INDONESIA and BRUNEI. However, should a vehicle enterSINGAPORE the Hirer will be fully liable and responsible for all fees and costs as imposed by the Land Transport Authority (LTA) of Singapore and HAWK reserves the right to charge any fine or compound charges resulting from any non-compliance of the road transport rules of Singapore to the hirer. A vehicle returned in Singapore will incur a repositioning fee of RM400.00.

22.ROADSIDE / EMERGENCY ASSISTANCE

In the event of a breakdown, mechanical failure of the vehicle or an accident, which requires the services of a repairer, permission must first be obtained from HAWK, before proceeding to carry out any repair, or purchase of parts.

23.TAX

Rental rates and all miscellaneous items in a rental is subject to a 6% Government Service Tax (GST), imposed with effect from 1stApril 2015. All miscellaneous charges indicated herein e.g. Personal Insurance Accident / Global Positioning System (GPS), Baby Seat / Additional Driver’s / Waiting Fee / Delivery and Collection to Non Hawk Station / Inter – City / Gasoline / Parking / Road Tolls , etc., are not inclusive of GST 6% and will be charged 6% GST.

CHART A – MALAYSIA

D E L I V E R Y   A N D   C O L L E C T I O N   C H A R G E S

(NON HAWK CITIES / TOWN)
DROP OFF / PICK UP LOCATION NEAREST HAWK OFFICE FEES (RM)
A Famosa / Waterworld Malacca Malacca 100.00
Alor Setar Penang 150.00
Bangi Kuala Lumpur 75.00
Butterworth Railway Station Penang 75.00
Cameron Highlands Kuala Lumpur 300.00
Cherating Holiday Villa Kuantan 100.00
Club Mediterranean Cherating Kuantan 100.00
Coral Beach Resort Kuantan 45.00
Desaru Johor Bahru 150.00
Impiana Resort Kuantan 100.00
Ipoh Penang 200.00
Kemaman Kuantan 100.00
Kertih (town & airport) Kuantan 120.00
Kota Tinggi Johor Bahru 170.00
Kuala Besut Jetty Kuantan 300.00
Kuala Kedah Jetty Penang 300.00
Kuala Perlis Jetty Penang 300.00
Kuala Tembeling Jetty Kuantan 300.00
Kuala Terengganu Kuantan 300.00
Kuala Terengganu Airport Kuantan 300.00
Legend Resort Cherating Kuantan 100.00
Lumut Jetty Penang 400.00
Merang Jetty Kuantan 400.00
Marang Safari Resort Kuantan 250.00
Marang Jetty Kuantan 300.00
Muar Melaka 120.00
Mersing Jetty Johor Bahru 250.00
Pasir Gudang Ferry Terminal Johor Bahru 80.00
Port Dickson Kuala Lumpur 120.00
Rantau Abang Kuantan 250.00
Seremban Kuala Lumpur 120.00
Setiu ( Sutra Beach Resort) Kuantan 300.00
Tampin (Railway Station) Melaka 120.00
Tanjung Belungkor Ferry Terminal Johor Bahru 200.00
Tanjung Gemuk Jetty Johor Bahru 200.00
Teluk Romania Johor Bahru 200.00
Tanjung Jara Kuantan 250.00
Tanjung Kling/ Umbai Jetty Melaka 65.00
CHART B – MALAYSIA

D E L I V E R Y   A N D   C O L L E C T I O  N   C H A R G E S

KUALA LUMPUR & SELANGOR
DROP OFF / PICK UP LOCATION  MALAYSIA RINGGIT (MYR)
Kuala Lumpur Golden Triangle with City FREE
Kuala Lumpur Sentral Station 35.00
Damansara/ Bandar Utama/ Curve / Petaling Jaya 35.00
Sky Park Airport Terminal (After working hours) 25.00
Shah Alam Hotels   35.00
Putrajaya/Cyberjaya Hotels     35.00
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